Frequently Asked Questions

<h2>Frequently Asked Questions</h2><h3>About the Services</h3><h4>What's the difference between the Team Workshop and 1:1 Coaching?</h4><p>The team workshop and coaching sessions draw on similar principles and utilise the Clarity 4D personality and communication model, but the workshop follows a group format and is typically a one-off event, whereas the 1:1 coaching sessions are more individualised to the needs of the particular client and can be ongoing.</p><h4>How long does each session run?</h4><p>Coaching sessions are one hour in duration. The team workshops are 4 hours.</p><h4>Are sessions available online or in-person?</h4><p>Yes, both! Sessions are available online or in person. I'm based in Mildura, Victoria, but I travel to regional areas and capital cities across Australia. I can also deliver workshops or coaching sessions remotely anywhere in the world (English speaking).</p><h4>What can I expect from a Friendly Fire session?</h4><p>You can expect evidence-based tools, real-world scenarios, practical exercises, and immediate skills you can apply right away. Teams and individuals who have participated in the coaching and workshops have reported a high level of satisfaction and say it has been revealing and transformative for their conflict and communication skills, confidence and teamwork.</p><h3>Booking & Payment</h3><h4>How do I book a session?</h4><p>You can pay for your workshop or coaching session via this website and we will be in touch to book a date and time, and discuss other logistical and practical matters. You can also book and pay for your session by phone, or by contacting us via the contact form on the Locus Mediation or Shopify websites.</p><h4>What's your cancellation/rescheduling policy?</h4><p>You can reschedule anytime. Cancellations made within two weeks of the scheduled date will incur a cancellation fee equivalent to 20% of the total cost.</p><h4>Do you offer group discounts for multiple team workshops?</h4><p>Yes! Group discounts for multiple team workshops can be negotiated by request. Please contact us to discuss your needs.</p><h4>What's included in the price?</h4><p>The workshop price starts at $1,100 for a standard workshop without the personalised Clarity 4D personality questionnaires. If the team would like to have personalised questionnaires and reports included with the workshop, the cost will be $3,300. The 1:1 coaching session is priced as listed on the product page.</p><h3>About the Approach</h3><h4>What is the Friendly Fire approach to conflict?</h4><p>The Friendly Fire approach is conscious, brave and restorative. We believe conflict isn't something to fear or avoid - it's fuel for innovation, deeper trust, and breakthrough thinking. When teams learn to engage with disagreement constructively, everything changes: decisions get better, relationships get stronger, and performance improves.</p><h4>What is Clarity 4D and how does it work?</h4><p>Clarity 4D is an internationally recognised personality and communication model developed by communication experts. It helps individuals understand their own communication style and how to adapt when working with others who have different styles. It's a practical, science-based tool that makes conflict and communication skills quick, easy and fun to learn.</p><h4>Is this suitable for teams with serious conflict issues?</h4><p>Absolutely. It's suitable for all teams - those who are functional but want to be more vigilant about what can go wrong and how to fix it when it does (a pre-emptive approach) - and those teams who have significant, entrenched conflict avoidance issues and need a circuit breaker.</p><h4>Will this work for remote/hybrid teams?</h4><p>Yes! It will absolutely work for remote and hybrid teams thanks to the convenience of video conference technology. The principles and tools are just as effective online as they are in person.</p><h3>Results & Outcomes</h3><h4>What results can we expect?</h4><p>Teams and individuals report increased confidence in handling difficult conversations, improved communication skills, stronger teamwork, and the ability to turn tension into productive dialogue. You'll gain practical frameworks and tools you can use immediately.</p><h4>How quickly will we see changes?</h4><p>You can expect to see changes in your team right away, especially if leaders are empowered to reinforce and model the principles taught. The skills are designed to be immediately applicable.</p><h4>Do you offer follow-up support after the workshop?</h4><p>Yes! Follow-up sessions can be tailored to the needs of the team and arranged by request. We can design ongoing support that fits your team's specific needs.</p><h3>Logistics</h3><h4>What size teams do you work with?</h4><p>The ideal number of participants in a workshop is 10-15 people. For larger or smaller groups, please contact us to discuss options.</p><h4>Do participants need any preparation before the workshop?</h4><p>If the workshop will include the personalised Clarity 4D questionnaires, participants will be asked to complete these before the workshop. Questionnaires take about 15 minutes to complete. Otherwise, no preparation is required - just come ready to engage!</p><h4>Can we customize the workshop for our specific industry/challenges?</h4><p>Yes! The workshops and coaching draw on universal principles and techniques that are relevant across industries, but we can tailor it more specifically to certain sectors if needed. Contact us to discuss your team's specific challenges.</p>